Shipping policy
At GFloor.com, we’re committed to getting your order on the move quickly—and keeping you informed every step of the way.
📦 Order Processing & Delivery
- Orders are processed within 2–5 business days
- Most deliveries arrive within 6–7 business days after shipping
- Need more details? View our Return & Refund Policy
🚚 Standard Shipping
- We ship within the 48 contiguous United States
- Free standard shipping uses the most cost-effective carrier available at the time of shipment
- Liftgate and inside delivery are not included
- A physical street address is required (no P.O. Boxes)
- Signature may be required upon delivery
Want it faster? Call 913-894-0950 or email customerservice@gproductsllc.com to request a custom expedited shipping quote.
📦 How We Ship
- FedEx handles most small-to-medium orders
- Freight shipping is used for large/multiple rolls and all 10’ wide products
🚛 Freight Delivery Instructions
When your order ships via freight, here’s what you can expect:
- The freight carrier will call to schedule a delivery appointment
- You must be present to receive the shipment
- Liftgate service is not included
- Drivers are not required to move product from the truck
- We recommend having extra help onsite—rolls can be heavy!
Helpful Freight Tips:
- Note any special delivery considerations (gated entry, cul-de-sac, etc.) during checkout
- The delivery date in your confirmation email is an estimate only—wait for your scheduled call before making plans
- Be ready and available for your appointment—missed deliveries can result in costly redelivery fees
- We suggest planning for a 4-hour delivery window
- Unroll mats upon arrival—they may take up to 72 hours to fully relax
Still have questions? We’re here to help every step of the way.
📧 customerservice@gproductsllc.com
📞 913-894-0950 or Toll-Free 833-801-9334
🕘 Monday–Friday, 8 a.m. – 5 p.m. CST
