Shipping policy

At GFloor.com, we’re committed to getting your order on the move quickly and keeping you informed throughout the shipping process.

Order Processing & Delivery

    • Standard orders are processed and shipped within 2 business days.
    • Custom orders may require additional preparation time.
    • An order confirmation email will be sent after your order is placed.
    • The expected delivery window is generally 6–7 business days after the order ships.
    • Delivery dates are estimates and may be affected by carrier delays.

For information about returns and exchanges, please view our Return & Refund Policy.

Shipping Methods

The shipping method is automatically selected based on the size and weight of your order.

    • Most orders are shipped with standard delivery through UPS or FedEx.
    • Multiple-roll orders and all 10-foot-wide products are shipped by freight.

Standard Delivery

    • Products are shipped using standard delivery service within the 48 contiguous United States.
    • The shipping method is automatically selected based on the size and weight of your order.
    • Standard deliveries are typically shipped through UPS or FedEx.
    • Free shipping uses the most cost-effective carrier available at the time of shipment.
    • Liftgate service and inside delivery are not included.
    • A physical street address is required for all shipments. We cannot ship to P.O. boxes.
    • UPS and FedEx deliveries do not require a signature. Freight deliveries require someone to be present to accept and sign for the delivery.

Need expedited shipping? Before placing your order, call 913-894-0950 or email customerservice@gproductsllc.com to check availability and receive a custom quote. Additional charges will apply.

Freight Delivery

Multiple-roll orders and all 10-foot-wide products are shipped by freight.

    • Include any special delivery instructions, such as gated entry, limited street access or a cul-de-sac, when placing your order.
    • The freight carrier will call to schedule a delivery appointment.
    • The delivery date shown in your confirmation email is an estimate only. Do not make delivery arrangements until the freight carrier contacts you.
    • You must be present during the scheduled delivery appointment. Plan to be available for a four-hour delivery window.
    • Missed appointments may result in costly redelivery fees.
    • Liftgate service is not included.
    • The driver is not required to unload or move the product from the truck.
    • We recommend having another person available to help unload your order, as flooring rolls can be heavy.
    • Unroll your flooring or mat shortly after delivery. The material may take up to 72 hours to fully relax and lay flat.

Carrier Delays

Shipping carriers, including UPS and FedEx, may experience delays as shipments move through their systems. G-Floor does not issue replacement orders solely because a shipment is delayed while still in transit. Carriers will continue working to deliver delayed shipments as quickly as possible.

Questions?

Our Customer Service team is happy to help.

customerservice@gproductsllc.com

913-894-0950

Monday–Friday, 8 a.m.–5 p.m. CST