Refund policy
At GFloor.com, your satisfaction isn’t just a goal—it’s our promise. While we’re confident you’ll love your new flooring, we understand that sometimes plans change. That’s why we offer a 30-Day Money Back Guarantee on eligible items for reasons unrelated to warranty or product defects.
🛒 What’s Eligible for Return?
We gladly accept returns on:
- Standard, stock G-Floor® items
- Products in like-new, re-sellable condition
- Items returned within 30 days of delivery
We cannot accept returns on:
- Custom-cut (by-the-foot) flooring
- Clearance or discontinued products
- Accessories like trim, adhesives, or samples (unless defective)
🔄 How to Start a Return
-
Contact Us Within 30 Days:
Reach out via:
📞 833-801-9334
📧 customerservice@gproductsllc.com -
Get Your RMA:
A team member will assign you a Return Merchandise Authorization (RMA) number and provide return instructions. This RMA must be included with your return shipment. -
Package It Properly:
- Items must be returned in like-new condition
- Use original packaging if possible
- Protect the product from damage during return shipping
💵 Refund Process
Once we receive and inspect your return:
- A refund (minus original shipping costs) will be issued within 10 business days
- Return shipping and any applicable duties/taxes are your responsibility
A Quick Note on Customer Care
From the moment you place your order to the day it’s delivered—and even if you change your mind—we’re here to help. Our U.S.-based customer service team is ready to assist with friendly, knowledgeable support.
📧 customerservice@gproductsllc.com
📞 913-894-0950
🕘 Monday–Friday, 8 a.m. – 5 p.m. CST
Because when your floor works better, everything above it does too.
