G-Floor® Runners

At GFloor.com your satisfaction is our highest priority. If for some reason you need to RETURN A NON-DEFECTIVE G-FLOOR^® ITEM that is not related to a warranty issue, we offer an easy 30-Day Money Back Guarantee*. To expedite your process, please note the following simple procedures and policies:

To request a return for any reason other than a warranty issue (see the Warranty section below for more information), your request must be placed within 30 days of the original delivery date of your order.

GFloor.com will accept returns on Standard Stock GFloor.com items ONLY. Unfortunately we are unable to accept returns on samples, by-the-foot (custom cut) flooring, clearance products or discontinued items unless the product is defective.

Return requests may be made within 30 days by calling our GFloor.com Customer Service at 913-894-0950 or by email to customerservice@G-ProductsLLC.com.

One of our friendly service representatives will be happy to help you with questions and with steps to proceed with the return process. They will assign you a mandatory Return Merchandise Authorization (RMA) number and supply you with return address information.

A GFloor.com authorized RMA number must be listed on the return shipping documentation for product acceptance and for a refund to be issued. Please return the item within 30 days of receiving your RMA.

GFloor.com will accept products that are returned in the same condition as when it arrived to you. Item/s should be in re-sellable, like-new condition and in the original packaging whenever possible.

All returns must be packaged and shipped in a manner as to prevent any additional damage to the product resulting from insufficient packaging.

The original costs of shipping will be the responsibility of the purchaser and you are also responsible for all return shipping costs incurred as well as duties/taxes.

*Upon receipt of your returned package, GFloor.com will perform a quality inspection. If we determine item/s to be in good condition for resale, GFloor.com will issue your credit (minus any original shipping charges) within ten (10) business days of its arrival.

Again, GFloor.com is committed to your complete satisfaction during and after your purchase. We will gladly assist you in any way we can and make every attempt to make your experience quick and hassle-free. Please contact us at 913-894-0950, toll-free at 833-801-9334 or email us at customerservice@G-ProductsLLC.com. Our business hours are Monday-Friday, 8 a.m. – 5 p.m. CST.

For warranty information on PhoneSoap products please read the PhoneSoap Product Warranty.

MANUFACTURER'S LIMITED LIFETIME WARRANTY

WARRANTY COVERAGE - Better Life Technology (BLT) warrants to the original purchaser (Buyer) only that vinyl mats and flooring product manufactured by Better Life Technology, will be free from defects in material and workmanship under normal use and service for the lifetime of the product. THIS WARRANTY SHALL NOT APPLY AND NO WARRANTY OF ANY KIND SHALL EXIST IF THIS PRODUCT HAS BEEN SUBJECT TO ABUSE, MISUSE, NEGLECT OR ALTERATION OF ANY TYPE OR CAUSE. In addition, BLT is not responsible for defects resulting from improper installation or use, subfloor failures or irregularities, or from uses beyond design capability. In addition to the foregoing limitations, BLT’s limited warranty shall not cover surface stains including stains resulting from asphalt, driveway sealer and rubber wheels, defects resulting from improper maintenance or installation, damage from improper usage including, without limitation, burns, cuts, tears, scratches, scuffs, indentation damage from rolling loads, improperly castered carts, damage or discoloration from adhesive or floor care products not recommended by BLT, extended direct exposure to sunlight, excessive moisture, alkaline, hydrostatic pressure damage from the subfloor, mold or mildew, installation over gypsum based patching and leveling compounds or difference in color between samples or photographs and the actual flooring. BLT, in its sole discretion, shall determine whether or not the product is defective or otherwise covered or not covered by this warranty. No action for breach of this warranty may be commenced more than one (1) year after occurrence of the alleged breach. This warranty is not transferable. Customer must notify BLT of all manufacturer defects within 60 days of purchase. Proof of purchase date will be required. For warranty information, please call or write to: Better Life Technology Customer Service, 9736 Legler Road, Lenexa, KS 66219, Telephone 877-810-6444.

Many customers inquire as to the best methods for installing G-Floor garage flooring. We have provided the following diagrams which demonstrate common installations for a single garage parking pad, double garage mat installation, or when three or more parking pads are being installed in the same space.

When using any sort of trim, it is advised to leave a gap between the interior edge of the slot and the mat edge to allow for some floating of the mat due to temperature extremes. Do not overlap two mats together as this constitutes a tripping hazard, traps moisture, and could create buckling or warping.

• Seam Tape – 4” wide, single-sided adhesive tape, applied on the underside of the flooring, that allows the customer to connect two pieces of flooring, but still lets the entire mat ‘float’ from contraction and expansion due to temperature.
• Center trim – 4” wide double-slotted polyvinyl strip, meant to fit the ends of two mats together and cover the edges to prevent a trip hazard at the seam. Center trim will also allow the two mats to ‘float’ a bit to prevent buckling at the seam due to expansion or contraction from temperature extremes.
• Edge Trim – 4” single-slotted polyvinyl strip which has a tapered edge to provide a more complete look to a flooring mat.
• Threshold Trim – is a solid vinyl strip, which can be used with or without a G-Floor® mat. Threshold trim is 4” polyvinyl strip with a tapered edge and is adhered to the entrance of the garage to prevent drafts, accumulation of dirt, debris, bugs and water from getting into the garage.
• Adhesive on concrete – G-Floor can be adhered to a concrete subfloor for a more permanent installation. Use an acrylic or water-based pressure sensitive adhesive, with an aggressive bond and permanent tack.

• What is a “Floating Mat”?
• A G-Floor mat that is unsecured, has no stationary objects on top of it and does not butt up against the wall, is considered a “floating mat”.
• What does “No Adhesive Required” really mean?
• ‘No adhesive required’ applies when G-Floor is used as a Parking Pad. Simply roll it out and park your car / boat / golf cart / motorcycle / etc on the mat. If you’re leaving heavy objects on the mat for an extended period (such as a boat over the winter) you may experience buckling due to expansion and contraction in extreme weather changes.
• When using G-Floor other than as a Parking Pad, adhesive may be recommended.
• Choose an appropriate adhesive for the surface involved.
• When G-Floor is used as a full floor installation, also known as wall-to-wall installation we would recommend adhesive be used.
• We do not recommend using G-Floor on rubber, cushioned flooring, stripwood, gypsumbase underlayment or lightweight concrete.
• Leave a 1” gap from any wall or heavy object
• When rolling out G-Floor, be certain to leave at least an inch of space from the edge of the mat to a wall or any heavy object like a cabinet or tool box. This will help prevent buckling or wrinkles.
• Expansion and contraction
• G-Floor is 100% polyvinyl in its construction and is prone to expansion and contraction due to temperature extremes. If it is not secured to the underfloor in some manner, it will move around slightly.
• If you have heavy objects on the mat, and adhere the mat down completely, expansion and contraction issues will be avoided.
• Should I use double sided tape?
• Double sided tape should only be used on the leading edge of the mat, at the entrance of the garage, if needed. Most of the time, the parking pad is heavy enough and tape is not needed.
• We do not recommend using double sided tape around the perimeter of any parking pad, as it can cause the center of the mat to buckle.
• What if I have a drain in my garage?
  • If there is a drain in your garage, the drain will have to be considered when placing a mat or doing a permanent installation. For a permanent installation, a hole will have to be cut in the material corresponding to the drain before it is adhered to the concrete. Alternately, if there is a drain cover with screws to hold it in place, get a longer screw of the same size and cut a slightly smaller diameter hole in the mat than the size of the drain cover, then secure the cover back over the mat.
• What if I have a pole in my garage?
• Similar to a wall or heavy object, leave one inch of space from the edge of the mat to the support pole. The mat may have to be trimmed to accommodate this.



If installing G-Floor® to a wood substrate, such as a trailer, please see our G-Floor Trailer Installation Instructions.